Navigation
Keyboard-friendly controls
Menus, links, buttons and forms are intended to support keyboard navigation.
Inclusive Website Access
Accessibility
Information about the accessibility features of our website, known limitations and how to request assistance.
Responsive Design
Different screens and devices
Pages are designed to adapt across mobile, tablet and desktop screen sizes.
Need Assistance?
Contact our team
Please tell us when an accessibility issue prevents you from using part of the website.
Accessibility Information
Using our website
Open a section below for information about website navigation, assistive technology, known limitations and ways to request help.
Cushion Manufacturing Supplies Ltd aims to make its website usable by as many people as reasonably possible, including people who use assistive technologies or alternative ways of navigating online.
Accessibility is considered when we design, develop and update website pages, account areas, forms and purchasing tools.
- We aim to provide clear content, understandable navigation and consistent page layouts.
- We work to identify and improve barriers that may make the website difficult to use.
- We welcome feedback from customers who experience an accessibility problem.
Readable content
We aim to use readable typography, clear headings, appropriate spacing and consistent page structures.
Keyboard navigation
Menus, links, buttons and form controls are intended to be usable without relying solely on a mouse.
Responsive layouts
Pages are designed to adapt across desktop, tablet and mobile screen sizes.
Structured content
We aim to use meaningful headings, labels, lists, buttons and other structured HTML elements.
Visual contrast
We aim to maintain clear contrast between text, backgrounds, buttons and interactive controls.
Form labels
Forms are intended to include visible labels, instructions and useful validation messages.
Our website is intended to support commonly used browsers, keyboards, screen-reading software, zoom controls and device accessibility settings.
- Page structures and labels are intended to provide useful information to screen-reading software.
- Text and page content can generally be enlarged using standard browser zoom controls.
- Interactive controls are intended to be reachable using keyboard tab navigation.
- The website is designed to work with mobile accessibility and display settings where supported by the device.
Different combinations of browsers, devices and assistive technologies may behave differently. Please contact us when a particular feature is difficult to access.
Your browser, operating system or device may include settings that can make websites easier to read and navigate.
Increase page size
Use your browser zoom controls to enlarge or reduce text and page content.
Use a keyboard
Use the Tab key to move through links and controls, and Enter or Space to activate them.
Adjust display settings
Your device may offer larger text, increased contrast, colour filters or reduced-motion settings.
Use reading tools
Many devices include screen reading, text-to-speech or spoken-content tools.
We aim to make our forms, customer-account pages and checkout process understandable and usable.
- Important form fields should include visible labels and required-field indicators.
- Validation messages should explain where information is missing or cannot be accepted.
- Form controls should be reachable and operable using a keyboard.
- Order summaries should clearly show products, quantities, delivery costs and totals before submission.
Please contact us when an accessibility issue prevents you from requesting a quotation, placing an order or managing your account. We will try to provide reasonable assistance.
Our website contains product images, diagrams, downloadable documents, videos and other visual content.
- We aim to provide useful alternative text for informative images where appropriate.
- Some historic PDFs, technical files or manufacturer documents may not be fully accessible.
- Some older or third-party video content may not include captions, transcripts or audio description.
- Technical drawings and diagrams may require an alternative explanation depending on the enquiry.
Please contact us when you require information from an inaccessible document or visual item in a different format.
Some parts of the website are provided or supported by external services that we do not fully control.
Payment services
Stripe, PayPal and other payment interfaces may have their own accessibility features and limitations.
Maps and embedded content
Embedded maps, videos or external content may not fully follow the same accessibility standards as our site.
Live chat
Our live-chat provider may use its own interface, keyboard controls and accessibility settings.
Manufacturer content
Documents or technical information supplied by third parties may not always be fully accessible.
Despite our efforts, some areas of the website may not yet provide an ideal experience for every user or assistive technology.
- Older website content may not yet use the same accessibility structure as recently updated pages.
- Some PDFs, technical drawings and downloadable files may not be fully compatible with screen readers.
- Third-party plugins, payment tools and embedded services may have accessibility limitations outside our direct control.
- Some older or decorative images may not yet have ideal alternative descriptions.
- Complex product calculators or custom-order tools may be more difficult to operate using certain assistive technologies.
We aim to address significant accessibility barriers as they are identified and as website features are reviewed or rebuilt.
Accessibility is an ongoing process rather than a one-time website update.
- We review website pages and customer journeys when making design or development changes.
- New templates and features are intended to improve structure, readability and keyboard interaction.
- Reported accessibility issues may be investigated alongside other website faults and usability problems.
- Customer feedback helps us identify areas that automated testing may not reveal.
When information on the website is not accessible to you, please contact us and explain what information you need and the difficulty you are experiencing.
Where reasonably possible, we may be able to provide information in another format, explain it by telephone or assist you through another suitable communication method.
Written information by email
Information explained by telephone
Alternative document formats where available
Assistance with an order or account enquiry
Please contact us if you experience difficulty accessing information, using a website feature or completing an online purchase.
When possible, include the page address, the feature you were using, the browser or device involved and a brief description of the problem.
Telephone
01842 766 554
Email
orders@cmsfoam.co.uk
Chat With Our Team
Address
Linix House, Stephenson Way, Thetford, Norfolk, IP24 3RE
Last reviewed
31 July 2026. This information should be reviewed following significant changes to the website, checkout, customer account area or third-party integrations.